Free standard shipping is available on orders of $95 or more (after any discounts and before taxes) to Canadian and United States addresses subject to a few exceptions:
- Canadian postal codes with the second character “0”
- products identified as "in-store only” or “special shipping” such as bikes, trainers and wheels.
- gift cards and non-shippable items
Free standard shipping can be upgraded to express shipping by paying the difference in cost.
Free In-store Pick-up
All items are available for pick-up in-store with no shipping charges. You will be contacted by the store when your order is ready for pick-up and you will need to bring photo ID and your order confirmation with you at the time of pick-up.
Most orders ship from our store in Toronto, Canada one business day after ordering. Canadian orders are charged the appropriate GST or HST on products and any shipping fees based on the shipping location.
CANADA SHIPPING RATES
*Standard Shipping is 3-10 business days. **Express shipping is 1-2 business days between major centres.
CANADA TAX RATES
Most orders ship from our store in Toronto, Canada one business day after ordering. Our standard shipping method for orders to the United States is USPS. Orders shipped to the USA are not charged US or Canadian sales taxes, although you should confirm with your local tax jurisdiction if you are required to self-remit sales taxes. Most orders shipped to the United States are not subject to charges for customs clearance, US Customs duties, taxes and fees. You will be advised before shipping if you will be required to pay any additional fees.
USA SHIPPING RATES
*Standard Shipping is 3-10 business days. **Express shipping is 3-5 business days between major centres.
Special Shipping Items
Some items are marked as Special Shipping. These items may incur additional shipping charges or may not be shippable or available for shipment outside of Canada due to their size, hazardous designation or distribution agreements.
Sometimes we offer new and high demand items for pre-order so you can guarantee your "spot in line" when the item arrives. If an item is offered to pre-order there will be a release date listed. When ordering a pre-ordered item your payment method will be charged for the full value of the order and your item will ship within seven business days of the pre-order date. If the item is delayed more than seven days from the release date we will contact you to confirm the order before shipping. Pre-orders are refundable at any time before they ship.
If an item is out of stock you have the option to enter your email to be notified when it is back in stock so that you may order it at that time. In this case no payment information is required and inventory is not reserved for you. If you want to reserve inventory please email us directly and we well create a pre-order for you. We may also be able to ship the item to you directly from the manufacturer or distributor.